Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the procedures and guidelines for refunds and cancellations related to export services provided by Wolf Gujarati, operating under WOLF EXPORTER. We understand that circumstances may arise where you need to cancel an export order or request a refund. This policy is designed to ensure a fair and transparent process for all parties involved.

By engaging our services, you acknowledge and agree to the terms outlined in this policy. Please read this document carefully before proceeding with any transaction.

2. Cancellation Policy for Export Orders

We understand that business requirements can change. Our cancellation policy for export orders is as follows:

• Pre-Processing Stage: Cancellations made before we begin processing your export order (including documentation, product sourcing, or logistics arrangements) will incur a 10% administrative fee of the total order value.
• Processing Stage: Cancellations made after we have begun processing your export order but before shipping arrangements are finalized will incur a 25% fee of the total order value to cover costs already incurred.
• Pre-Shipping Stage: Cancellations made after shipping arrangements are finalized but before actual shipment will incur a 50% fee of the total order value.
• Post-Shipping Stage: Once goods have been shipped, cancellations are generally not accepted. Special circumstances may be considered on a case-by-case basis.

To request a cancellation, please contact us immediately at contact@wolfgujarati.shop or call us at +91 7427890232 with your order details.

3. Refund Policy

Our refund policy is designed to be fair while covering the costs and commitments we make on your behalf. Refunds will be processed as follows:

• Service Fees: Fees for services such as documentation assistance, market research, and consulting are generally non-refundable once the service has been provided.
• Product Orders: Refunds for product orders are subject to the cancellation terms mentioned above.
• Quality Issues: If products received by the buyer do not match the agreed specifications or quality standards, a refund may be issued after proper investigation and verification of the claim. Claims must be filed within 7 days of receipt.
• Shipping Delays: Refunds will not be issued for shipping delays that are beyond our control (e.g., customs holds, weather conditions, carrier delays). However, we will work diligently to resolve any issues.

4. Refund Processing

When a refund is approved, the following procedures apply:

• Refunds will be processed using the original payment method when possible.
• Processing time for refunds is typically 7-14 business days, depending on your bank or payment provider.
• You will receive an email confirmation when your refund has been processed.
• International transactions may take additional time to process due to banking regulations.

5. Exceptions to the Refund Policy

The following situations are not eligible for refunds:

• Changes in import regulations or duties in the destination country after an order has been placed.
• Delays caused by incomplete, inaccurate, or missing information provided by the client.
• Custom-sourced products that meet the specifications provided.
• Services already rendered, such as document preparation, market research, or consulting.

6. Force Majeure

Wolf Gujarati will not be liable for any failure or delay in fulfilling obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic restrictions, civil unrest, war, government actions, or significant disruptions to international shipping. In such cases, we will work with you to find the best possible solution to minimize the impact on your business.

7. Documentation Services

Export documentation services, including preparation of commercial invoices, certificates of origin, bills of lading, and other trade documents are generally non-refundable once work has begun. If there are errors in documentation caused by our team, we will correct these at no additional cost.

8. Logistics and Shipping

For logistics and shipping services, refunds will be handled according to the terms of the specific carriers and service providers involved. We will act as an intermediary to help resolve any issues that may arise with these third-party providers.

9. Policy Changes

Wolf Gujarati reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at: